Frequently Asked Questions

Who is eligible to stay at the Ronald McDonald House?Patient receiving treatment must be 18 years or younger.
Patient’s home residence must be a minimum of 50 miles from St. Louis.

How much does it cost to stay at the RMH?
We ask families for a $15 donation per night. No family is ever turned away based on ability to pay.

How do I get a referral for a room at the RMH?
The Ronald McDonald House only accepts referrals from the social services department of the hospital where the patient is being treated. It is the responsibility of the social worker to pre-screen the family to ensure that they meet RMH requirements. If the family is eligible to stay at the RMH, the social worker will then make the referral request.

How do I get in contact with a social worker?
The patient’s nurse or physician should be able to direct you to social services, or you can go to the hospital information desk.

Does a referral guarantee a room at the RMH?
A referral does not guarantee that a room will become available. A referral simply places the family on the waiting list.

How do I know when a room becomes available?
If or when a room becomes available, the RMH will contact the social worker. The social worker will then contact the family and give further instructions about checking into the RMH.

How does the RMH differ from a hotel?
The House is a community living setting.  There are plenty of community areas where you can watch TV, and a dining room is available for meals. The private bedrooms do not have TVs.  Because eating is not allowed in the bedrooms a secure storage space with refrigerator is available to each guest family.  Also, each individual guest family is responsible for keeping their own room clean every day.

Can I have a pet while staying at the RMH?
Only certified service animals are allowed to stay with a guest family.

Can I come and go as I please?
Guest families are welcome to come and go as they please, but the room must be utilized every day for sleeping.  If you plan to leave for longer than 24 hours, you must check out of the room.

Do I need to bring my own blankets, sheets, pillows, etc.?
A complete set of bedding is provided by the RMH for you to use during your entire stay. Free laundry facilities are available for you to clean sheets and clothes.

Does the RMH allow people to smoke in their rooms?
There is no smoking anywhere in the House. There are designated smoking areas located outside.

What services does RMHC provide?
Bedrooms: Each family has a private bedroom.
Bathrooms: The West Pine facility has community bathrooms, and the Park Avenue and West County facilities have private baths.
Kitchen Facilities: These are available for families to store food and prepare meals. Thanks to volunteers from the St. Louis community, dinners are usually provided each night, and breakfast is usually provided on Saturday and Sunday mornings.
Laundry Facilities: Washing machines and dryers are available for families to do their laundry at no charge.
TV Rooms & Playrooms: There are several community TV rooms and playrooms for families and children to use.
Transportation: Limited transportation is available to and from the hospital and/or grocery store for families that do not have their own transportation.