Frequently Asked Questions
Who is eligible to stay at the Ronald McDonald House?
Families of a pediatric patient, who is 18 years or younger, and have a home residence of 50 miles from St. Louis.
How much does it cost to stay at the House?
We suggest a $15 donation per night. No family is turned away based on the ability to pay.
How do I get a referral for a room at the House?
The Ronald McDonald House only accepts referrals from the social services department of the hospital where the patient is being treated. It is the responsibility of the social worker to pre-screen the family to ensure that they meet RMHC requirements. If the family is eligible to stay at the House, the social worker will then make the referral request. Notably, if you have stayed at a Ronald McDonald House in another city, you will still need to go through the referral process with a social worker here in St. Louis.
How do I get in contact with a social worker?
The patient’s nurse or physician should be able to direct you to social services, or you can go to the hospital information desk.
Does a referral guarantee a room at the House?
A referral does not guarantee that a room will become available. A referral simply places the family on the waiting list.
How do I know when a room becomes available?
If a room becomes available, the Family Services Team will contact the family and give further instructions about checking in.
What do I need to bring to check-in?
Bring photo ID for all adults, 18 and older, who will be staying overnight. Also, bring your insurance/Medicaid card and information (please note, certain insurance, or Medicaid, companies will cover the cost of lodging, but you will need to contact them in advance of your stay for pre-approval).
How does the House differ from a hotel?
Unlike hotels, the Ronald McDonald House allows each family only one room. The number of people that can stay in the room is dependant on the size of the available room. Each individual guest family is responsible for cleaning their own room, including linens.
The Ronald McDonald House is a community living setting. There are many communal areas including living and dining areas as well as a full-size kitchen, where you can watch TV, prepare and enjoy a meal. In addition, each family is given secure storage space, with a refrigerator, in the kitchen area for personal items including food, drink, or medicine. It should be noted, eating is not permitted in the bedrooms.
Can I have a pet while staying at the House?
Only certified service animals are allowed to stay with a guest family.
Can I come and go as I please?
Guest families are welcome to come and go as they please, but the room must be utilized every day for sleeping.
Do I need to bring my own blankets, sheets, pillows, etc.?
A complete set of bedding is provided by the House for you to use during your entire stay. Free laundry facilities are available for you.
Does the House allow people to smoke in their rooms?
There is no smoking anywhere in the House. However, there are designated smoking areas located outside.
What services does RMHC provide?
Bedrooms: Each family has a private bedroom.
Bathrooms: The West Pine facility has shared bathrooms, and the Park Avenue and West County facilities have private baths.
Kitchen Facilities: These are available for families to store food and prepare meals. Thanks to volunteers from the St. Louis community, dinners are usually provided each night, and breakfast is usually provided on Saturday and Sunday mornings.
Laundry Facilities: Washing machines and dryers are available for families to do their laundry at no charge.
TV Rooms & Playrooms: There are several community TV rooms and playrooms for families and children to use.
Transportation: Limited transportation is available to and from the hospital and/or grocery store for families that do not have their own transportation.